RETURNS & REFUNDS
At Om Shri Ayurveda & Herbals, our philosophy is to offer excellence in shopping experience. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.
- Om Shri Ayurveda & Herbals is not responsible for any damage caused after delivery
- In case of any problem or quality issue, we exchange the product that is returned within 07 business days from the delivery date. Any product you return must be in the same condition you received it and in the original packaging.
- All products to be exchanged must be accompanied by the original receipt and will only be exchanged once the returned product has been examined
- For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The exchange is valid within 07 business days from the date on which these goods were delivered.
- Postage will not be refunded.
- Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
- All claims for shortages or damages must be reported to customer service on the day of delivery.
- Return/exchange requests are subject to an inspection and checking by the Om Shri Ayurveda & Herbals Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
- Each item sold, can only be exchanged once. No cash refunds are permitted.